Forms
How can we help you? Do you need something fixed or are you planning to move on from your Joo apartment? The easiest way to manage your home is to download our Jooppi app. You need a Finnish bank ID for signing up. If you don't have a bank ID, you can use the forms and contact details on this page.
Joo customer service
We’re here to help banish your worries or celebrate the good times together. Whether you’d like to discuss the concerns or joys of living in your Joo apartment, we’re happy to hear you out.
020 766 1390 (Weekdays from 8 a.m. to 3 p.m. Cost: mcc/lnc.)
Exceptional opening hours:
Closed on Independence Day 6 December 2024
Closed on 23 December 2024
Closed on Christmas Eve, Christmas Day and Boxing Day 24–26 December 2024
Closed on New Year's Day 1 January 2025
Closed on Epiphany 6 January 2025
In case you need urgent help due to sudden disturbance or damage, please contact property maintenance. Contact details can be found on the bulletin board of your apartment complex.
Billing
Joo Kodit billing is handled by Ropo. Read more and see the contact details here.
If your tenancy agreement lists Niskanen Residential or Jaakko Niskanen as the property owner and you have questions about your bills, please contact Joo Kodit customer service.
New tenant, looking for a move-in inspection checklist?
The move-in inspection checklist helps us keep a record of the status of the apartment. Please fill in the form within 5 days of moving in even if nothing is wrong or missing in the apartment.
Maintenance requests and other service requests
If your request isn’t urgent, please fill in the maintenance request form below. Our maintenance team will contact you soon to fix the issue.
If the problem needs to be dealt with immediately (e.g. broken windows, water leaks), please contact the emergency hotline of the maintenance company for your home. You’ll find contact details for the maintenance company on the bulletin board in the lobby of your apartment block.
Joo Fixer
Joo Fixer is a free service by Joo Kodit, available at selected cities. The always helpful Joo Fixer is happy to help with little practicalities in your new home, from installing light fixtures or a washing machine to putting up pictures or mirrors.
Ending the tenancy
To terminate the tenancy agreement of your apartment or parking space, please fill in the tenancy termination notice.
Where should you put your tree after Christmas? How is colourful wrapping paper sorted? Check out our recycling tips for Christmas.
When is it too cold in your rental apartment? Check out our tips for the heating season.
There's a few things everyone should know about heating, ventilation and water in their new home. Learn home maintenance essentials with these easy instructions.
Ever wondered what should go in your biowaste bin? Proper sorting can make a big difference to the amount of mixed waste.
5 easy ways to save energy in your urban home.
Making small changes to your daily habits is an easy way to reduce your water usage.
With Joo Kodit shared cars, you can transport larger purchases home, head to your hobbies, or go away for the weekend without breaking the bank.
Does your apartment need cooling? Check out our top tips.
Let's get your balcony ready for summer! Here's how you can turn it into a beautiful summer space.