Before picking up the keys to your apartment, you’ll receive the payment details and payment terms for the first month’s rent from your rental representative.

Once you’ve moved into a Joo Kodit property, your subsequent bills will be emailed to you from Ropo (laskutuspalvelu@ropo.com). If you haven’t received these bills, please make sure to check your spam folder. After receiving your first bill, it’s a good idea to order all following bills as convenient e-invoices straight to your online bank.

You can find all your bills easily in the MyRopo-service. There, you can check their status, make payments and contact Ropo’s customer service regarding any payment-related matters.

Bills are sent monthly, approximately two weeks before the due date. The due date for your rent bills is the 5th of each month, as stated in your tenancy agreement.

Ropo is Joo Kodit’s partner who handles billing on our behalf and manages the customer service regarding bill payments. If you have a question about paying your bills, please contact Ropo directly so that your query can be resolved more quickly. The easiest way to reach them is via the MyRopo service.

Ropo also takes care of payment reminders and debt collection.

Follow these steps to set up e-invoicing:

1. Log in to your online bank.
2. If you have an existing e-invoice agreement for previous rent bills, please remove it first.
3. Search for Joo Kodit’s e-invoices using either our name Joo Kodit or our business ID 2808794-5. Use the customer number on your rent bill as the identification reference.
4. Choose your preferred settings, for example whether you want to pay automatically.

There you go! One less thing to remember, giving you more time to focus on what really matters in life. If you have any problems setting up your e-invoices, your bank’s customer service is happy to assist you.

If you receive housing allowance from Kela, please arrange for Kela to pay the allowance directly to Joo Kodit. Send your tenancy agreement, rent bills and your permanent reference number to Kela. You can find your reference number in the Jooppi residents' app in My documents > Invoices.

Water charges are settled when you move out. You will receive a balancing bill by email as soon as your water meter has been read. You can check the unit prices of water here.

In case of furniture or equipment breakages in the apartment, or if you lose your key, kindly let us know as soon as possible. To find out the charges for damages or losses caused by resident negligence, please see this price list. The price list also details the costs related to inadequate end of tenancy cleaning.

If you can’t pay your rent in full this month, you should try to pay at least a part of it. This helps you plan your finances more easily for the following months.

In case you fail to pay the rent fully or partly, you will receive a payment reminder from Ropo after the due date. Please make sure you pay the reminder invoice in full by its due date.

If you can’t pay on time, contact Ropo to ask them about payment arrangements. The easiest way to reach Ropo is via the MyRopo service.

Yes, of course! If your rent hasn't been paid, the payment reminder is sent by default as a letter. If you prefer electronic reminders, you can set them up in MyRopo.

If you don't pay your rent on time, you will receive a payment reminder by post from Ropo. A reminder fee and late payment interest are always added to the original bill. Please pay the full amount directly to Ropo using the payment details provided in the letter.

If you've just received your first-ever payment reminder, don’t worry. As long as you pay on time, it won't show on your credit report, nor will it affect your tenancy agreement. To make sure this won't happen again, why not order your rent bills as e-invoices directly from your online bank? You can even set up electronic payment reminders in MyRopo.

If you have any questions about bill payments, please contact Ropo’s customer service. The easiest way to do this is via MyRopo.

Not paying the rent means having to leave

If you fail to pay your rent despite reminders, your tenancy agreement can be terminated. What's more, our debt collection partner may take the matter to a district court, which can lead to legal debt recovery and eviction. You may also end up with a default payment entry in your credit report. Your debt will continue to grow until all outstanding invoices are paid.

If you have questions about paying your bills, please contact Ropo’s customer service. The easiest way to do so is via MyRopo.

Why can’t I find my details in MyRopo?

If you can't find your details in MyRopo and you've received a payment reminder or collection notice from Intrum, it means your debt collection is handled by Intrum instead of Ropo. In that case, can manage your payments electronically via Oma Intrum.

The invoicing process for tenants of Jaakko Niskanen and Niskanen Residential differs from that of Joo Kodit. You can double check who owns your apartment on your tenancy agreement.

If you are renting the apartment from Jaakko Niskanen or Niskanen Residential, your rent bills will come from laskutus@joo-kodit.fi. Niskanen Residential tenants can order subsequent invoices conveniently as e-invoices straight to their online bank.

Setting up e-invoicing

Here's how you set up e-invoicing:

1. Log in to your online bank.
2. If you have an existing e-invoice agreement for a previous property owner please remove it first.
3. Search for e-bills by the name Niskanen Residential or by the business ID 2692391-1. Use the reference number on your rent bill as the identification reference.
4. Choose your preferred settings, for example if you want the bills to be paid automatically.

If you run into any problems while setting up e-invoices, your bank’s customer service will be happy to help.

Using Kela housing allowance to pay the rent

If you receive housing allowance from Kela, please arrange for it to be paid directly to the property owner, i.e. Jaakko Niskanen or Niskanen Residential. Make sure you provide both your tenancy agreement and your rent bill to Kela.

Customer service for billing

Joo Kodit customer service will assist you with all billing-related queries.

MyRopo is not available for Niskanen Residential or Jaakko Niskanen tenants.